Cross-training to "go the extra mile" at Woodloch
Check Out Woodloch's Newest Blog!
~Shared by Tammy Compton
Do you have great co-workers?
Nothing beats co-workers who care about you, those who laugh along with you or reach out when you're troubled or sad. I'm proud of the people I work with at Woodloch and of the compassion they show one another. It's an emotion that readily spills over to the guests that they serve. I love to watch them in action. Each one is special, bringing different gifts and talents to the table.
I especially love how they're willing to go the extra mile. Cross-training at the front desk recently, I had the pleasure of spending a day with Kathy VanHorn. She is a great coach: patient, kind, knowledgeable, and a multi-talented multi-tasker. I was most impressed with how she cheerfully waited on the guests in front of her, stepped away to grab something for their check-in, noticed my woeful expression while trying to get the computer to cooperate, threw me a few words of encourgement and direction, and never broke stride in getting back to the guests. Wow. Still, that wasn't the take away from that day.
That came a bit later when a call came into the front desk from a guest who had missed lunch. The guest didn't feel well and had not made it into the dining room with the rest of her party. Kathy excused herself from the front desk and walked to the dining room, poured two cups of hot soup, grabbed some crackers, cookies, bananas, and bottled water to be delivered to the woman in her room. As I watched her in admiration, she said, "I think about how I'd want my grandma treated if she wasn't feeling the greatest."
I'm proud of my co-workers because that's who they are. They're people like Kathy who go the extra mile.